Wednesday, December 2, 2009

Salesforce packages (CIS512 - Assignment B)

#5- Explain Salesforce's pricing and licensing model?

Salesforce.com has 5 packages. Package #1 is the lightest weight, on up to Package #5 with the most options (and biggest cost). Each package contains new options, and all of options listed for the previous lesser packages.

The first offering is named "Contact Manager" and is geared toward managing business contacts and customers. For $5.00 per user (log-in) per month, with a maximum of up to 5 users who can; track customers, run reports, use email applications such as outlook or gmail, and advertises a 99.9% availability to users.

Package #2 is named the "Group" deal and is geared toward CRM management for small groups, and this package can facilitate up to 5 users. The cost is $25.00 per user per month, where each user can run reports, receive real-time dashboard feeds, contact customer support 5 days a week 12-hour a day.

The "Professional" package is the third offering. With no limit on users, various reports, a dashboard that can be customized, the ability to mass mail contacts, sales forecasting and cost $65.00 per user per month.

Forth in line is the "Enterprise" package, and this is just short of a having a private service, and costs $125.00 per user per month. The Enterprise edition offers off-line access (not on the Internet), advanced security, a searchable library.

Finally, the most expensive and advanced package is the "Unlimited" with unlimited customization, development, and support. This package cost $250.00 per user per month, offers 24X& premier application support, and a dedicated systems administrator.

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